Frequently Asked Questions

Q: How do I place an order?

A: You can place orders from Monday to Saturday. Simply browse products, add them to your cart, and proceed to checkout. All orders will be delivered on Sunday.

Q: Which areas do you deliver to?

A: We currently deliver to selected partner communities in Hyderabad. During registration, you can select your community from the available list.

Q: Are the products fresh?

A: Yes! We guarantee 100% fresh products with no frozen items. All products are sourced fresh and delivered on Sunday to ensure maximum freshness.

Q: What payment methods do you accept?

A: We accept Cash on Delivery (COD), UPI, Credit/Debit Cards, Net Banking, and Digital Wallets.

Q: Can I cancel my order?

A: Yes, you can cancel your order before the delivery date. Refunds will be processed within 5-7 business days.

Q: What if I'm not satisfied with the product quality?

A: Please contact us within 24 hours of delivery. We will investigate and provide a refund or replacement.

Q: Do you use plastic packaging?

A: No, we are committed to eco-friendly packaging and use plastic-free alternatives.

Q: How can I track my order?

A: You can track your order status in real-time through your account dashboard. You'll also receive notifications at each stage of the delivery process.

Q: What if my community is not listed?

A: We are expanding our network of partner communities. Please contact us to suggest your community for future expansion.

Still have questions?